49. KHẢO SÁT HÀI LÒNG NGƯỜI BỆNH NỘI TRÚ VÀ MỘT SỐ GIẢI PHÁP CAN THIỆP CẢI TIẾN NÂNG CAO CHẤT LƯỢNG TẠI BỆNH VIỆN PHỔI TRUNG ƯƠNG NĂM 2023

Abstract

Background: Patient satisfaction survey is one of the crucial tasks, playing a significant role in improving the quality of diagnosis and treatment at the National Lung Hospital (NLH).

Objective: To assess the level of inpatient satisfaction and propose intervention solutions to enhance the quality at NLH in 2023.

Methods: Cross-sectional descriptive study, surveying 832 inpatients treated at 13 Clinical Departments at NLH, from March 2023 to December 2023.

Results: The survey results help find issues where patients are not really satisfied/the level of satisfaction is not high: Food quality, daily menu changes, signage, advice on medication regimen... provide a basis for timely intervention solutions, increasing the satisfaction of patients and their families.