PATIENT EVALUATION OF HEALTHCARE PROVIDERS’ COMMUNICATION: A SURVEY AT OUTPATIENT WARD OF THAI NGUYEN NATIONAL HOSPITAL IN 2022
Main Article Content
Abstract
Objective: To describe patient evaluation of healthcare providers’ communication at Outpatient Ward - Thai Nguyen National Hospital.
Methods: This cross-sectional study was conducted from October 2021 to January 2022. A convenience sample of 221 patients was recruited in the study. Data was collected by Communication Assessment Tool.
Results: Patients ranked healthcare providers’ communication as “Good”, with the mean score of 4,19 ± 0,37 (out of 5,0). No significant association between age and communication score was found (r = 0,10, p > 0,05). There were no statistical differences in communication scores among groups of gender (t = 0,29, df = 219, p > 0,05), places of residence (t = -0,06, df = 219, p > 0,05), education levels (F = 0,89, df = 2, t > 0,05), doctors’ specialties (F = 2,67, df = 2, t > 0,05), and previous experience with the outpatient ward (t = 0,03, df = 219, p > 0,05).
Conclusions: Healthcare providers’ communication still needs improvement. Further studies, whose samples are more representative, and include more factors influencing patients’ evaluations are recommended.
Article Details
Keywords
Communication, provider-patient communication.
References
2. Yen NTH, Khoi VH, Hoa NN, Assessment of patient satisfaction from nurse communication. Viet Nam Medical Journal, 2021; September(1): 68-71.
3. Asrin, Maude P: Patients' satisfaction with nursing communication (therapeutic communication) on adult medical surgical wards at Prof. Dr. Margono Soekarjo hospital of Purwokerto, Central Java, Indonesia. The Soedirman Journal of Nursing 2006, 1(1):32-42.
4. Chandra S, Mohammadnezhad M, Doctor-Patient Communication in Primary Health Care: A Mixed-Method Study in Fiji, International Journal of Environmental Research and Public Health, 2021; 18(14).
5. Makoul G, Krupat E, Chang C-H, Measuring patient views of physician communication skills: Development and testing of the Communication Assessment Tool. Patient Education and Counseling 2007, 67(3):333-342.
6. Myerholtz L, Simons L, Felix S et al., Using the communication assessment tool in family medicine residency programs. Fam Med 2010, 42(8):567-573.
7. Świątoniowska-Lonc N, Polański J, Tański W et al., Impact of satisfaction with physician–patient communication on self-care and adherence in patients with hypertension: cross-sectional study, BMC Health Services Research, 2020; 20(1): 1046.