38. SỰ HÀI LÒNG CỦA NGƯỜI BỆNH ĐIỀU TRỊ NỘI TRÚ Ở MỘT SỐ KHOA LÂM SÀNG TẠI BỆNH VIỆN ĐA KHOA TÂM ANH HÀ NỘI NĂM 2025

Abstract

Objective: Describe the satisfaction of inpatients in some clinical departments at Tam Anh General Hospital, Hanoi in 2025.

Research subjects and methods: Cross-sectional descriptive study on 341 inpatients at Tam Anh General Hospital, Hanoi from January to April 2025. Using the Inpatient Satisfaction Survey Questionnaire issued by the Ministry of Health in January 2024. Data analysis using SPSS20.0 software to describe the percentages, averages, and medians.

Results and conclusions: The overall satisfaction rate of inpatients at the hospital is high (98.7%), the average satisfaction score is 4.69 (4.7)/5 points. The highest is the group of factors of attitude and capacity of medical staff with a satisfaction rate of 99.9%. The lowest is the group of factors “waiting time” (elevator, procedure, medical examination, treatment)

The criteria of waiting time for medical examination and treatment at the hospital and the criteria of accessing wireless internet right at the hospital are two criteria with lower satisfaction rates with satisfaction rates of 92.7% and 96.5% respectively.