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Published: 2024-07-10
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DOI: https://doi.org/10.52163/yhc.v65iCD5.1275
Issue
Vol. 65 No. CĐ 5
Section
Articles
How to Cite
Đức, D. M., & Quang, Đặng N. (2024). 31. OUT-PATIENT EXPERIENCE WITH MRI SERVICES IN VINMEC NHA TRANG INTERNATIONAL HOSPITAL IN 2023. Vietnam Journal of Community Medicine, 65(CĐ 5). https://doi.org/10.52163/yhc.v65iCD5.1275

31. OUT-PATIENT EXPERIENCE WITH MRI SERVICES IN VINMEC NHA TRANG INTERNATIONAL HOSPITAL IN 2023

Duong Minh Duc1, Dang Ngoc Quang2
1 Hanoi University of Public Health
2 Vinmec Nha Trang International Hospital

Main Article Content

Abstract

Introduction: Patient experience during service use is one of the important factors that enhance the quality of the services.
Objectives: This study was conducted to assess the current outpatient experiences with magnetic resonance imaging (MRI) services and its associated factors in Vinmec Nha Trang International Hospital in 2023.
Methods: We applied a cross-sectional design to perform self-administered interviews with 185 outpatients in Vinmec Nha Trang International Hospital during May-June, 2023.
Results: 77.9% of outpatients had a positive assessment of the MRI services. The two aspects that outpatients have the lowest rate of positive assessments are the Experience of performing MRI (53.4%) and the Experience of communication skills of health workers (74.6%). The four remaining aspects of the experience have a high rate of positive assessment ranging from 80-88%. 91.4% of outpatients reported that they could come back to re-use the services if needed. Regarding associated factors, having health insurance and used MRI services were positively related to experiences with MRI services.
Conclusions: Outpatients had a high rate of positive assessment of the MRI services. Our study recommends improving the consultancy and patient support before and after performing MRI.

Article Details

Keywords

Patient experience, Outpatient, Magnetic resonance imaging (MRI), Vinmec Nha Trang international Hospital.

References

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