6. TRẢI NGHIỆM NGƯỜI BỆNH NỘI TRÚ VỀ CHĂM SÓC DINH DƯỠNG VÀ MÔI TRƯỜNG TẠI KHOA NGOẠI BỆNH VIỆN ĐA KHOA QUỐC TẾ VINMEC TIMES CITY NĂM 2021 VÀ MỘT SỐ YẾU TỐ LIÊN QUAN

Abstract

Objective: Describe patient experiences regarding nutritional and environmental care at the Surgery Department of Vinmec Times City International General Hospital in 2021 and some related factors. Methods: Cross-sectional description of 228 patients, data collected through the experience assessment toolkit of the US Healthcare Quality Research Agency.

Results: The percentage of patients with positive experiences about nutritional care activities is quite high 89.5%, 3.5% of patients have negative experiences with service staff, 3.5% of meals were not hot and 3.9% of meals were not on time. The proportion of patients with positive experiences about the hospital environment is 86.4% and 13.6% are not positive, of which 9.7% have inpatient facilities that meet their needs. Patients with a hospital stay of less than 2 days experienced positive nutrition care 3.5 times more likely to have a hospital stay of more than 2 days. Self-funded patients had fewer positive nutritional experiences than insurance co-pays (p<0.05). The rate of positive experiences about the environment in the high school group was 2.2 times higher than in the other group, and hospital stays of less than 2 days were 3.1 times higher than those of more than 2 days (p<0.05).

Conclusion: Some less positive experiences, such as meals not being served on time, food not being warmed up, and the dormitory amenities not meeting needs, should be improved in the future.