3. THE IMPACT OF ENGAGEMENT ON JOB COMPLETION’S LEVEL OF MEDICAL STAFF: A CASE AT THAI THUY GENERAL HOSPITAL, THAI BINH
Nội dung chính của bài viết
Tóm tắt
Introduction: Healthcare workers play an important role in the delivery of healthcare around the world. The purpose of this analysis was to explore the impact of healthcare workers’ organizational commitment, controlling for demographic variables, on job satisfaction, particularly in the context of the mid-career health sector going through a stressful period in the fight against the COVID-19 pandemic.
Methods: This study used a hospital assessment toolkit issued by the Vietnamese Ministry of Health, surveying 156 medical staffs directly providing health care services at Thai Thuy General Hospital, Thai Binh province.
Results: The analysis results by the PLS-SEM structural equation model show that, when the cohesion of medical staff is improved, it will lead to a higher level of job completion. Besides, the medical staff must concurrently take on other jobs, which will negatively affect the level of job completion.
Conclusion: This implies that the level of the job performance of healthcare workers can depend to a large extent on the organizational commitment and the medical staff’s single duty.
Chi tiết bài viết
Từ khóa
Cohesion, Medical staff, Part-time, Work efficiency, Thai Thuy General Hospital.
Tài liệu tham khảo
[1] Katz FM, Snow R, World Health Organization;
Assessing Health Workers’ Performance: A
Manual for Training and Supervision/FMKatz,
R. Snow; Public Health Papers; No. 72; World
Health Organization: Geneva, Switzerland,
(1980); ISBN 9241300728.
[2] Salem OA, Baddar F, AL-Mugatti HM,
Relationship between nurses job satisfaction
and organizational commitment. J Nur Health
Sci.;5.1 (2016):49–55
[3] Ministry of Health, Decision No. 6859/QDBYT
dated November 18, 2016 of the Ministry
of Health on Issuing contents of inspection and
assessment of hospital quality in 2016.
[4] Ministry of Health, Decision No. 3859/QD-BYT
dated August 28, 2019 of the Ministry of Health
on Issuing sample forms and guidelines for
surveying patient and medical staff satisfaction.
[5] Ha My, More than 300 F0 have been cured at
Thai Thuy General Hospital, Thai Binh Radio
and Television Station, 2022. http://thaibinhtv.
vn/news/1119/73734/hon-300-f0-dieu-tri-khoi
-tai-benh-vien-da-khoa-thai-thuy , accessed on
May 1, 2022.
[6] Nham Thuy Lieu, Thai Thuy District General
Hospital: 06 medical staff participate in
reinforcement in Ho Chi Minh City. News page
of Thai Binh Department of Health, 2021. https://
soyte.thaibinh.gov.vn/tin-tuc/to-chuc-can-bo/
cong-doan-nganh/the-duc-the-thao-nganh/
phong-chong-dich-benh/benh-vien-da-khoa
huyen-thai-thuy-06-can-bo-y-te-join-ta.html,
accessed April 30, 2022.
[7] Kahn WA, Psychological conditions of personal
engagement and disengagement at work.
Academy of Management Journal, 33 (1990): 692-724.
[8] Rich, Bruce Louis, Jeffrey A. Lepine, Eean
R. Crawford, Job engagement: Antecedents
and effects on job performance; Academy of
management journal 53.3 (2010): 617-635.
[9] Porter LW, Steers RM, Mowdat RT et al.,
Organizational commitment, job satisfaction,
and turnover among psychiatric technicians;
Journal of Applied Psychology, 59.5 (1974):
609-603.
[10] Hayati K, Caniago I, Islamic work ethic: The
role of intrinsic motivation, job satisfaction,
organizational commitment and job performance;
Procedia-Social and Behavioral Sciences, 65
(2012):1102-1106.
[11] Arifin HM, The Influence of Competence,
Motivation, and Organizational Culture to
High School Teacher Job Satisfaction and
Performance; International Education Studies,
8.1 (2015): 38-45.
[12] Eliyana A, Ma’arif S, Job satisfaction
and organizational commitment effect in
the transformational leadership towards
employee performance; European Research on
Management and Business Economics, March
25 (2019): 144-150.
[13] Judge TA, Zhang SC, Glerum DR, Job
satisfaction; Essentials of job and other workplace
psychological constructs, (2020):207-241.
[14] Alsafadi Y, Altahat S, Human resource
management practices and employee
performance: the role of job satisfaction; The
Journal of Asian Finance, Economics, and
Business , 8. 1 (2021): 519-529.
[15] Nabirye RC, Brown KC, Pryor ER et al.,
Occupational stress, job satisfaction and job
performance among hospital nurses in Kampala,
Uganda. Journal of nursing management, June
19 (2011): 760-768.
[16] Khan AH, Nawaz MM, Aleem M et al., Impact
of job satisfaction on employee performance:
An empirical study of autonomous Medical
Institutions of Pakistan; African journal of
business management, July 6 (2012): 2697-2705.
[17] Aldoseri AAM, Lagaras MCP, The Moderating
Effect of Role Ambiguity on Job Satisfaction
and Employee Performance of Allied Health
Workers; iKSP Journal of Innovative Writings,
2. 1 (2021): 19-32.
[18] Ginting WA, Analysis of the effect of
participation in budget development, budget
clarity, job relevant information, and conflicts
of interest on managerial performance with job
satisfaction as a moderating variables (empirical
study on hospitals); International Journal of
Public Budgeting, Accounting and Finance, 4. 1
(2021): 1-13.
[19] Ramba AN, Girsang E, Analysis Of the Effect
of Nursing Head Leadership Style on Nurse
Performance in The Inpatient Room of Royal
Prima Hospital, 2022.
[20] Thanacoody PR, Newman A, Fuchs S, Affective
commitment and intentions among healthcare
professionals: The role of emotional exhaustion
and disengagement; The International Journal of
Human Resource Management, 25.13. (2014):
1841-1857.
[21] Takeuchi R, Chen G, Lepak DP, Through the
Looking Glass of a Social System: Cross-Level
Effects of High - Performance Work Systems on
Employees’ Attitudes; Personnel psychology,
62.1. (2009): 1-29.
[22] Güleryüz G, Güney S, Aydın EM et al., The
mediating effect of job satisfaction between
emotional intelligence and organizational
commitment of nurses: A questionnaire survey;
International journal of nursing studies, 45.
November (2008): 1625-1635.
[23] Lowe G, How employee engagement matters
for hospital performance, Healthcare Quarterly,
February 15 (2012): 29-39.
[24] Al-Ahmadi H, Factors affecting performance of
hospital nurses in Riyadh region, Saudi Arabia;
International Journal of Health Care Quality
Assurance, 22.1 (2009): 40-54.
[25] CIPD, Employee engagement. (2009). www.
cipd.co.uk/hr-topics/employee-engagement.aspx
accessed 10/10/2019.
[26] Robinson D, Perryman S, Hayday S, The drivers
of employee engagement; London, UK: Institute
for Employment Studies (2004).
[27] Scarlett K, What is engagement? (2016) https://
www.linkedin.com/pulse/what-employee
engagement-2016-ken-scarlett , accessed
10/10/2019
[28] West M, Dawson J, Admasachew L et al., NHS
staff management and health service quality:
Results from the NHS staff survey and related
data; Birmingham, England: Aston Business
School, 2011.
[29] Bamberry L, Campbell I, Multiple job holders
in Australia: motives and personal impact. Aust
Bull Labor; 38.4 (2012):293–314.
[30] Marucci-Wellman, Helen R, David A, et al.,
Working multiple jobs over a day or a week: Short
term effects on sleep duration; Chronobiology
international, 33.6 (2016): 630-649.
[31] Cappuccio, Francesco P et al., Sleep duration
and all-cause mortality: a systematic review and
meta-analysis of prospective studies, Sleep, 33.5
(2010): 585-592.
[32] Cappuccio, Francesco P et al., Sleep duration
predicts cardiovascular outcomes: a systematic
review and meta-analysis of prospective studies;
European heart journal, 32.12 (2011): 1484-1492.
[33] Bouwhuis S, De Wind A, De Kruif A et al.,
Experiences with multiple job holding: a
qualitative study among Dutch older workers;
BMC Public Health, 18, 1054 (2018). https://doi.
org/10.1186/s12889-018-5841-7
[34] Fritz C, Sonnentag S, Recovery, well-being,
and performance-related outcomes: the role
of workload and vacation experiences. J Appl
Psychol, 91.4 (2006): 936.
[35] Douglas HE, Raban MZ, Walter SR et al.,
Improving our understanding of multi-tasking
in healthcare: Drawing together the cognitive
psychology and healthcare literature; Applied
ergonomics, 59 (2017): 45-55.
[36] Le Tan Phung, Comparison of 2 survey toolkits
on job satisfaction of health workers, Journal of
Public Health, No. 46, 2018.
[37] Hair JF, Black WC, Babin BJ et al., Multivariate
Data Analysis (9th Ed.). Andover, Hampshire:
Cengage Learning EMEA, 2019.
[38] Bollen KA, Structural equations with latent
variables. Oxford, England: John Wiley &
Sons, 1989.
[39] Hair J, Black W, Babin, B, Anderson R,
Multivariate data analysis (7th ed.). PrenticeHall,
Inc. Upper Saddle River, NJ, USA, 2010.
[40] Cohen JE Statistical Power Analysis for the
Behavioral Sciences; Hillsdale, NJ: Lawrence
Erlbaum Associates, Inc. 1988.
Assessing Health Workers’ Performance: A
Manual for Training and Supervision/FMKatz,
R. Snow; Public Health Papers; No. 72; World
Health Organization: Geneva, Switzerland,
(1980); ISBN 9241300728.
[2] Salem OA, Baddar F, AL-Mugatti HM,
Relationship between nurses job satisfaction
and organizational commitment. J Nur Health
Sci.;5.1 (2016):49–55
[3] Ministry of Health, Decision No. 6859/QDBYT
dated November 18, 2016 of the Ministry
of Health on Issuing contents of inspection and
assessment of hospital quality in 2016.
[4] Ministry of Health, Decision No. 3859/QD-BYT
dated August 28, 2019 of the Ministry of Health
on Issuing sample forms and guidelines for
surveying patient and medical staff satisfaction.
[5] Ha My, More than 300 F0 have been cured at
Thai Thuy General Hospital, Thai Binh Radio
and Television Station, 2022. http://thaibinhtv.
vn/news/1119/73734/hon-300-f0-dieu-tri-khoi
-tai-benh-vien-da-khoa-thai-thuy , accessed on
May 1, 2022.
[6] Nham Thuy Lieu, Thai Thuy District General
Hospital: 06 medical staff participate in
reinforcement in Ho Chi Minh City. News page
of Thai Binh Department of Health, 2021. https://
soyte.thaibinh.gov.vn/tin-tuc/to-chuc-can-bo/
cong-doan-nganh/the-duc-the-thao-nganh/
phong-chong-dich-benh/benh-vien-da-khoa
huyen-thai-thuy-06-can-bo-y-te-join-ta.html,
accessed April 30, 2022.
[7] Kahn WA, Psychological conditions of personal
engagement and disengagement at work.
Academy of Management Journal, 33 (1990): 692-724.
[8] Rich, Bruce Louis, Jeffrey A. Lepine, Eean
R. Crawford, Job engagement: Antecedents
and effects on job performance; Academy of
management journal 53.3 (2010): 617-635.
[9] Porter LW, Steers RM, Mowdat RT et al.,
Organizational commitment, job satisfaction,
and turnover among psychiatric technicians;
Journal of Applied Psychology, 59.5 (1974):
609-603.
[10] Hayati K, Caniago I, Islamic work ethic: The
role of intrinsic motivation, job satisfaction,
organizational commitment and job performance;
Procedia-Social and Behavioral Sciences, 65
(2012):1102-1106.
[11] Arifin HM, The Influence of Competence,
Motivation, and Organizational Culture to
High School Teacher Job Satisfaction and
Performance; International Education Studies,
8.1 (2015): 38-45.
[12] Eliyana A, Ma’arif S, Job satisfaction
and organizational commitment effect in
the transformational leadership towards
employee performance; European Research on
Management and Business Economics, March
25 (2019): 144-150.
[13] Judge TA, Zhang SC, Glerum DR, Job
satisfaction; Essentials of job and other workplace
psychological constructs, (2020):207-241.
[14] Alsafadi Y, Altahat S, Human resource
management practices and employee
performance: the role of job satisfaction; The
Journal of Asian Finance, Economics, and
Business , 8. 1 (2021): 519-529.
[15] Nabirye RC, Brown KC, Pryor ER et al.,
Occupational stress, job satisfaction and job
performance among hospital nurses in Kampala,
Uganda. Journal of nursing management, June
19 (2011): 760-768.
[16] Khan AH, Nawaz MM, Aleem M et al., Impact
of job satisfaction on employee performance:
An empirical study of autonomous Medical
Institutions of Pakistan; African journal of
business management, July 6 (2012): 2697-2705.
[17] Aldoseri AAM, Lagaras MCP, The Moderating
Effect of Role Ambiguity on Job Satisfaction
and Employee Performance of Allied Health
Workers; iKSP Journal of Innovative Writings,
2. 1 (2021): 19-32.
[18] Ginting WA, Analysis of the effect of
participation in budget development, budget
clarity, job relevant information, and conflicts
of interest on managerial performance with job
satisfaction as a moderating variables (empirical
study on hospitals); International Journal of
Public Budgeting, Accounting and Finance, 4. 1
(2021): 1-13.
[19] Ramba AN, Girsang E, Analysis Of the Effect
of Nursing Head Leadership Style on Nurse
Performance in The Inpatient Room of Royal
Prima Hospital, 2022.
[20] Thanacoody PR, Newman A, Fuchs S, Affective
commitment and intentions among healthcare
professionals: The role of emotional exhaustion
and disengagement; The International Journal of
Human Resource Management, 25.13. (2014):
1841-1857.
[21] Takeuchi R, Chen G, Lepak DP, Through the
Looking Glass of a Social System: Cross-Level
Effects of High - Performance Work Systems on
Employees’ Attitudes; Personnel psychology,
62.1. (2009): 1-29.
[22] Güleryüz G, Güney S, Aydın EM et al., The
mediating effect of job satisfaction between
emotional intelligence and organizational
commitment of nurses: A questionnaire survey;
International journal of nursing studies, 45.
November (2008): 1625-1635.
[23] Lowe G, How employee engagement matters
for hospital performance, Healthcare Quarterly,
February 15 (2012): 29-39.
[24] Al-Ahmadi H, Factors affecting performance of
hospital nurses in Riyadh region, Saudi Arabia;
International Journal of Health Care Quality
Assurance, 22.1 (2009): 40-54.
[25] CIPD, Employee engagement. (2009). www.
cipd.co.uk/hr-topics/employee-engagement.aspx
accessed 10/10/2019.
[26] Robinson D, Perryman S, Hayday S, The drivers
of employee engagement; London, UK: Institute
for Employment Studies (2004).
[27] Scarlett K, What is engagement? (2016) https://
www.linkedin.com/pulse/what-employee
engagement-2016-ken-scarlett , accessed
10/10/2019
[28] West M, Dawson J, Admasachew L et al., NHS
staff management and health service quality:
Results from the NHS staff survey and related
data; Birmingham, England: Aston Business
School, 2011.
[29] Bamberry L, Campbell I, Multiple job holders
in Australia: motives and personal impact. Aust
Bull Labor; 38.4 (2012):293–314.
[30] Marucci-Wellman, Helen R, David A, et al.,
Working multiple jobs over a day or a week: Short
term effects on sleep duration; Chronobiology
international, 33.6 (2016): 630-649.
[31] Cappuccio, Francesco P et al., Sleep duration
and all-cause mortality: a systematic review and
meta-analysis of prospective studies, Sleep, 33.5
(2010): 585-592.
[32] Cappuccio, Francesco P et al., Sleep duration
predicts cardiovascular outcomes: a systematic
review and meta-analysis of prospective studies;
European heart journal, 32.12 (2011): 1484-1492.
[33] Bouwhuis S, De Wind A, De Kruif A et al.,
Experiences with multiple job holding: a
qualitative study among Dutch older workers;
BMC Public Health, 18, 1054 (2018). https://doi.
org/10.1186/s12889-018-5841-7
[34] Fritz C, Sonnentag S, Recovery, well-being,
and performance-related outcomes: the role
of workload and vacation experiences. J Appl
Psychol, 91.4 (2006): 936.
[35] Douglas HE, Raban MZ, Walter SR et al.,
Improving our understanding of multi-tasking
in healthcare: Drawing together the cognitive
psychology and healthcare literature; Applied
ergonomics, 59 (2017): 45-55.
[36] Le Tan Phung, Comparison of 2 survey toolkits
on job satisfaction of health workers, Journal of
Public Health, No. 46, 2018.
[37] Hair JF, Black WC, Babin BJ et al., Multivariate
Data Analysis (9th Ed.). Andover, Hampshire:
Cengage Learning EMEA, 2019.
[38] Bollen KA, Structural equations with latent
variables. Oxford, England: John Wiley &
Sons, 1989.
[39] Hair J, Black W, Babin, B, Anderson R,
Multivariate data analysis (7th ed.). PrenticeHall,
Inc. Upper Saddle River, NJ, USA, 2010.
[40] Cohen JE Statistical Power Analysis for the
Behavioral Sciences; Hillsdale, NJ: Lawrence
Erlbaum Associates, Inc. 1988.