SỰ HÀI LÒNG CỦA NHÂN VIÊN Y TẾ TẠI BỆNH VIỆN NAM HỌC VÀ HIẾM MUỘN HÀ NỘI NĂM 2022 VÀ MỘT SỐ YẾU TỐ LIÊN QUAN

Abstract

Objective: To assess the satisfaction of medical staff at Andrology And Fertility Hospital Of Hanoi
and some related factors.
Methods: A descriptive cross-sectional study with analysis.
Results: The overall satisfaction score of medical staff with the job is 3.58 ± 0.47 points. The overall
satisfaction rate of medical staff is 56.2%. Factors related to the overall satisfaction of medical staff:
Medical staff in the group with undergraduate and postgraduate training have a satisfaction rate 3.31
times higher than that of the group with training qualifications. In mid-level training, medical staff
in the clinical sector had a satisfaction rate 2.48 times higher than that of the administrative group.
Medical staff in the subclinical sector have a satisfaction rate 2.44 times higher than that of medical
staff in the administrative division. The overall satisfaction rate of medical staff with working time
of more than 5 years is 3.31 times higher than that of medical staff with working time from 6 months
to 1 year.
Conclusion: The overall satisfaction rate of medical staff is 56.2%, the overall satisfaction score is
3.58 ± 0.47 points. Factors related to general satisfaction include professional qualifications, work,
and working time. Therefore, the hospital needs a support mechanism to increase the income of
medical staff, organizes recruitment examinations to ensure regimes and policies for medical staff
working at the hospital, and develop a plan, training support plan for medical staff working in the
department.