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Published: 2026-06-25
Abstract Views: 0
DOI: https://doi.org/10.52163/yhc.v67i6.5532
Issue
Tập 67 No6
Section
Articles
How to Cite
Tuấn, D. A., Liên, H. Q., Anh, M. K., Hiền, N. T. T., Đại, T. X., Tuấn, C. M., Thành, N. V., Mai, N. T., Đông, T. H., Quyết, H. V., Hùng, P. T., Anh, B. T. M., Hoạt, N. V., & Thu, N. T. H. (2026). PATIENT EXPERIENCES AND ASSOCIATED FACTORS AMONG INPATIENTS AT HANOI MEDICAL UNIVERSITY HOSPITAL, 2025. Vietnam Journal of Community Medicine, 67(6). https://doi.org/10.52163/yhc.v67i6.5532

PATIENT EXPERIENCES AND ASSOCIATED FACTORS AMONG INPATIENTS AT HANOI MEDICAL UNIVERSITY HOSPITAL, 2025

Duong Anh Tuan1, Hoang Quynh Lien2, Mai Kim Anh2, Nguyen Thi Thi Hien2, Tran Xuan Dai1, Chu Minh Tuan1, Nguyen Viet Thanh1, Nguyen Thi Mai1, Tran Ha Dong1, Hoang Van Quyet3, Phung Thanh Hung4, Bui Thi My Anh5, Nguyen Van Hoat2, Nguyen Thi Hoai Thu5
1 Institute of Preventive Medicine and Public Health Training, Hanoi Medical University, Kim Lien Ward, Hanoi City
2 Hanoi Medical University Hospital, Hanoi Medical University, Kim Lien Ward, Hanoi City
3 Bai Chay Hospital, Quang Ninh, Viet Hung Ward, Quang Ninh Province
4 . Institute of Preventive Medicine and Public Health Training, Hanoi Medical University
5 Institute of Preventive Medicine and Public Health Training, Hanoi Medical University

Main Article Content

Abstract

Objectives: Describe the current patient experiences and its associated factors among inpatients at Ha Noi Medical University Hospital in 2025. Methods: A cross-sectional descriptive study was conducted with 464 inpatients at Ha Noi Medical University Hospital from March to August 2025. Data were collected using the Vietnamese version of the PPE-15 questionnaire, which was translated and validated according to established procedures. Results: The overall proportion of positive patient experiences was 83.0%. The highest-rated items were “doctor communicates clearly and straightforwardly” (96.6%), “feeling respected by healthcare staff” (96.3%), and “efforts to control pain” (95.0%). Lower ratings were observed for “sharing concerns with healthcare staff” (78.0%) and “involvement in treatment planning” (80.2%). Regression analysis indicated a crude association between gender and patient experience.s. Conclusion: Overall, inpatient experience was generally positive; however, limitations remain in two-way communication and patient involvement in the treatment process. Strengthening patient-centered care interventions is necessary to improve the quality of inpatient services.

Article Details

Keywords

Patient experience, inpatient, Ha Noi Medical University Hospital, PPE-15.

References

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