KHẢO SÁT SỰ HÀI LÒNG CỦA NGƯỜI BỆNH KHI SỬ DỤNG THIẾT BỊ ĐO KHÍ MÁU KHÔNG XÂM LẤN TẠI TRUNG TÂM CẤP CỨU A9 - BỆNH VIỆN BẠCH MAI
Main Article Content
Abstract
Objective: To evaluate patient satisfaction with a non-invasive blood gas monitoring device and to identify factors associated with satisfaction during device use.
Methods: A cross-sectional descriptive study was conducted among 195 patients indicated for non-invasive blood gas monitoring at the A9 Emergency Center, Bach Mai Hospital, from April to August 2025. Data were collected using a structured questionnaire focusing on convenience, comfort, perceived safety, informational value, support from healthcare staff, and overall satisfaction. Data were analyzed using descriptive statistics and chi-square tests, with statistical significance set at p < 0.05.
Results: The mean age of participants was 67.49 ± 16.11 years; 75.4% were aged 60 years or older, and 65.6% were male. The overall satisfaction rate was 67.0%. Sex, age, timing of assessment, and frequency of measurements were not significantly associated with satisfaction (p > 0.05). Patients who reported feeling comfortable while using the device had a significantly higher satisfaction rate than those who did not (79.8% vs. 56.8%; p = 0.001). Similarly, feeling reassured during device use was associated with higher satisfaction (75.3% vs. 60.0%; p = 0.03). Clear explanation of results (81.8% vs. 56.8%; p < 0.001) and a friendly attitude of healthcare staff (80.0% vs. 59.2%; p = 0.003) were also significantly associated with higher satisfaction. Approximately 33.3% of patients were dissatisfied, mainly because of discomfort related to prolonged device wear.
Conclusion: Patient satisfaction with non-invasive blood gas monitoring was relatively high. Comfort, reassurance, effective communication, and healthcare staff attitude were important factors associated with satisfaction. Optimizing device usability and strengthening patient-centered communication may further improve acceptance in emergency care practice.
Article Details
Keywords
Non-invasive blood gas monitoring; patient satisfaction.
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