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Published: 2025-07-14
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DOI: https://doi.org/10.52163/yhc.v66ienglish.2869
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Tập 66 VoL.English Version
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Articles
How to Cite
Vinh, N. V., Thuong, N. T., Nam, N. C. ., Giang, V. T., Thu, H. T. M., & Huong, N. T. H. (2025). 42. THE SATISFACTION OF INPATIENTS WITH THE USE OF MEDICAL SERVICES AT TAM DAO DISTRICT MEDICAL CENTER, VINH PHUC PROVINCE, IN 2024. Vietnam Journal of Community Medicine, 66(english). https://doi.org/10.52163/yhc.v66ienglish.2869

42. THE SATISFACTION OF INPATIENTS WITH THE USE OF MEDICAL SERVICES AT TAM DAO DISTRICT MEDICAL CENTER, VINH PHUC PROVINCE, IN 2024.

Nguyen Van Vinh1, Nguyen Thi Thuong2, Nguyen Chi Nam2, Vu Thu Giang3, Hoang Thi Hoang Thu2, Nguyen Thi Hai Huong2
1 Tam Dao District Health Center
2 Ha Noi Medical University
3 VinhPhuc General Hospital

Main Article Content

Abstract

Objectives: Assessment of inpatients' satisfaction with medical services in clinical departments at Tam Dao District Medical Center in 2024.


Method: Cross-sectional descriptive study.


Results: The study, conducted on 218 participants at Tam Dao Medical Center, revealed an average age of 55.27 ± 15.72 years. Most participants lived in rural areas and used health insurance. The overall patient satisfaction rate with Tam Dao Medical Center was 89.4%. The highest satisfaction was related to the attitude and professionalism of medical staff (98.6%), while the lowest was for service outcomes (79.8%), with cost appropriateness rated the lowest (23.9%).


Conclusion: The overall patient satisfaction rate with Tam Dao Medical Center was high (89.4%). This result serves as an important foundation for implementing further measures to improve service quality particularly in infrastructure, health communication, and treatment effectiveness with the aim of achieving comprehensive patient satisfaction and providing dedicated care for the community.

Article Details

Keywords

Patient satisfaction, inpatient treatment, medical center.

References

[1] Ministry of Health (2023), Improving from the smallest things to satisfy patients.
[2] Park HN, Park DJ, Han SY, et al. (2022) Effect of inpatient experiences on patient satisfaction and the willingness to recommend a hospital: The mediating role of patient satisfaction: A cross‐sectional study. Health Sci Rep. 2022;5(6):e925. doi:10.1002/hsr2.925
[3] Luong Thi Nhu, Dam Khai Hoan (2021) Current status of patient satisfaction with medical examination and treatment services at Phu Cu District Medical Center, Hung Yen Province 2021 | Journal of Medical Science and Technology
[4] Khoa B. T., Binh N. T., Lu L. H., Tung N. Dang, & Khoi T. V. (2018). Survey results on inpatient satisfaction at the 108 Central Military Hospital in 2017. Journal of 108 - Clinical Medicine and Pharmacy, 13(4).
[5] Phan Tht, Tran Tn, Le Tt, Ngu Ds, Nguyen Tth. (2023) Inpatient satisfaction with the use of medical services at Ea H’leo District Medical Center, Dak Lak Province in 2023. Vietnam Journal of Learning. 2024;538(3).
[6] Patient and medical staff satisfaction survey. Online, from http://qpsolutions.vn/cgibin/Document/Tong%20quan%20khao%20sat%20HLNB_Dr%20Luong%20151110.pdf