SOME FACTORS AFFECTING PATIENTS' SATISFACTION FOR MEDICAL EXAMINATION SERVICE AT THAI NGUYEN TRADITIONAL MEDICAL HOSPITAL
Main Article Content
Abstract
This study aims to analyze a number of factors affecting patient satisfaction with medical examination and treatment services at Thai Nguyen Traditional Medicine Hospital, thereby giving discussion and suggestions. propose some solutions to contribute to improving the quality of medical examination and treatment services, improving the satisfaction of patients who come for examination and treatment at the Hospital.
Article Details
Keywords
Service quality, medical examination and treatment, patient satisfaction, Thai Nguyen Traditional Medicine Hospital.
References
[1] Thai Nguyen Traditional Medicine Hospital, Thai Nguyen Traditional Medicine Hospital Development Project for the period 2016-2020 and a vision to 2025, 2015.
[2] Cam TTH, Assessment of patient satisfaction about using medical examination and treatment services at some public hospitals, Doctoral thesis in sociology, National Academy of Politics Ho Chi Minh, 2017.
[3] Government, Decree No. 16/2015/ND-CP stipulating the autonomy mechanism of public non-business units, 2015.
[4] Ly NT, Evaluation of the satisfaction of inpatients at some hospitals at all levels in Vietnam in 2015, Bachelor of Medicine thesis, Hanoi Medical University, 2015.
[5] Thuan NK, Tuan VM, Satisfaction and related factors of inpatients at Tay Ninh Traditional Medicine Hospital 2013, Medical Journal of Ho Chi Minh City, 2014; 18(6): 371-379.
[2] Cam TTH, Assessment of patient satisfaction about using medical examination and treatment services at some public hospitals, Doctoral thesis in sociology, National Academy of Politics Ho Chi Minh, 2017.
[3] Government, Decree No. 16/2015/ND-CP stipulating the autonomy mechanism of public non-business units, 2015.
[4] Ly NT, Evaluation of the satisfaction of inpatients at some hospitals at all levels in Vietnam in 2015, Bachelor of Medicine thesis, Hanoi Medical University, 2015.
[5] Thuan NK, Tuan VM, Satisfaction and related factors of inpatients at Tay Ninh Traditional Medicine Hospital 2013, Medical Journal of Ho Chi Minh City, 2014; 18(6): 371-379.