Bài báo khoa học Tập 65 Số Tiếng Anh 12/12/2024

7. EVALUATION OF INPATIENT OBSTETRIC SERVICE QUALITY AT THE DEPARTMENT OF OBSTETRICS AND GYNECOLOGY, PHUONG DONG GENERAL HOSPITAL IN 2024

Truong Van Tam1, Bui Thi My Luong1, Kieu Thi Mai1, Tran Quoc Lam2
1 Phuong Dong General Hospital
2 Hanoi University of Public Health
Tác giả liên hệ: mhm2230062@studenthuph.edu.vn
DOI: 10.52163/yhc.v65i13.1788
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Từ khóa
Evaluation Service quality SERVPERF Obstetrics
Tóm tắt

Objective: Describe the perceptions of inpatients about the quality of services at the Department of Obstetrics and Gynecology, Phuong Dong General Hospital in 2024.

Methods: This cross-sectional descriptive study, employing both qualitative and quantitative methods, was conducted on 223 obstetric inpatients from March 2024 to September 2024.

Results: 91.0% of the inpatients evaluated the service quality as satisfactory. The satisfaction rates for specific aspects were as follows: 96.0% for reliability, 96.9% for responsiveness, 99.1% for assurance, 95.5% for empathy, and 97.3% for tangibility.

Conclusion: The high level of satisfaction with obstetric service quality suggests that further efforts are needed to enhance and sustain the quality of services in the future.

Tài liệu tham khảo
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