38. HÀI LÒNG CỦA CHA MẸ TRẺ EM TỪ 9 - 36 THÁNG TUỔI SỬ DỤNG DỊCH VỤ VẬT LÝ TRỊ LIỆU HÔ HẤP TẠI TRUNG TÂM PHỤC HỒI CHỨC NĂNG HQT NĂM 2023 VÀ MỘT SỐ YẾU TỐ LIÊN QUAN

Abstract

Objective: Describe the satisfaction of parents of children aged 9-36 months using respiratory physical therapy services and some factors related to the satisfaction of parents of children at the Healthy Quality and Thankful (HQT) rehabilitation center in 2023.

Method: Analytical cross-sectional descriptive study.

Result: The overall satisfaction rate of the research subjects with the service used was relatively high at 86,4%, the remaining 13,6% were not satisfied with the service. In particular, the satisfaction rate for 5 keys next to “accessibility”, “facilities”, “information transparency”, “staff attitude”, and “treatment results” are 60%, 77,4%, 80,7%, 90,2% and 90,0%. Analysis results show that service satisfaction is related to: gender (OR=2,66; 95%CI=1,3-5,19), average income (OR=1,79; 95%CI=1,02-3,13), type of treatment before respiratory physical therapy and frequency of respiratory physical therapy (OR=6,67; 95%CI=1,31-33,87).

Conclusion: The overall satisfaction rate of the research subjects with the service used was relatively high at 86,4%. Factors related to overall service satisfaction with statistical significance p<0,05 include: gender, income, type of treatment before performing physical therapy and frequency of performing respiratory therapy.