Articles Vol. 64 No. 4 28/07/2023

34. PATIENT SATISFACTION WHEN UNDERGOING INPATIENT TREATMENT AT THE GASTROINTESTINAL SURGERY DEPARTMENT OF VIET DUC HOSPITAL IN 2023 AND RELATING FACTORS

Nguyen Dinh Can1,2, Tran Thi Phuc Nguyet3,4, Nguyen Van Liep5,6, Pham Hoang Ha7,8, Tran Van Nhuong7,8, Mai Thi Thanh Thuy1,2
1 Viet Duc Nutrition Institute
2 Viện Dinh dưỡng Việt Đức
3 Thang Long University
4 Trường Đại học Thăng Long
5 Phenikaa University
6 Trường Đại học Phenikaa
7 Viet Duc Hospital
8 Bệnh Viện Hữu nghị Việt Đức
Corresponding author: liep.nguyenvan@phenikaa-uni.edu.vn
DOI: 10.52163/yhc.v64i4.798
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Keywords
Viet Duc Hospital, Gastrointestinal Surgery, satisfied patients.
Abstract

Background, objectives: A cross-sectional study was conducted on 406 inpatients at the Gastrointestinal Surgery Department of Viet Duc Hospital in 2023 to investigate how satisfied patients undergoing gastrointestinal surgery were and what factors influenced their satisfaction.

Results: The overall patient satisfaction rates were as follows: general satisfaction, satisfaction with admission and discharge procedures, satisfaction with physician’s medical treatment, satisfaction with nursing care and communication, satisfaction with medication instructions, satisfaction with facilities and equipment, and satisfaction with service activities were 65.5%, 91.9%, 96.8%, 60.6%, 97.3%, 95.1%, and 93.8%, respectively. Factors such as surgical complications, preoperative and operative counseling, complications due to intervention, and cancer diagnosis were found to be related to patient satisfaction.

Conclusion: The overall patient satisfaction rate with the quality of service at the Gastrointestinal Surgery Department was 65.5%; 91.9% of patients were satisfied with admission and discharge procedures; 96.8% were satisfied with physician’s medical care; 60.6% were satisfied with nursing care and communication with healthcare staff; 97.3% were satisfied with medication instructions; 95.1% were satisfied with facilities and equipment, and 93.8% were satisfied with maternity services. Factors related to patient satisfaction consisted surgical complications, preoperative and operative counseling, and cancer diagnosis.

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