Objectives: To assess the satisfaction of outpatients using rehabilitation services at Binh Long regional Medical Center, in 2025.
Methods: A cross-sectional descriptive study was conducted on 203 outpatients. Data were collected through direct interviews using the Ministry of Health’s patient satisfaction questionnaire and analyzed using Stata 17.0 software.
Results: Most patients were female, over 60 years old, living in rural areas, and covered by health insurance. Patients reported the highest satisfaction with the attitude and professional competence of healthcare workers (80.9%). The lowest satisfaction rates were related to transparency of information and administrative procedures (52.7%), accessibility (57.5%), and facilities (60.2%). The overall satisfaction rate was 58.1%, and most patients intended to revisit or recommend the service to others.
Conclusions: Patients had a moderate level of satisfaction with rehabilitation services at Binh Long regional Medical Center. The center should continue improving administrative procedures, accessibility, and facilities to enhance patient satisfaction.