Articles Tập 67 Số CĐ15 25/09/2026

INPATIENT SATISFACTION WITH MEDICAL EXAMINATION AND TREATMENT SERVICES AT THE DEPARTMENT OF DERMATOLOGY, LAO CAI NO. 1 GENERAL HOSPITAL, FROM JUNE TO DECEMBER 2025.

Dang Thi Lan Oanh, Duong Thi Hien Mai, Le Vuong Quy, Ngo Van Toan
DOI: 10.52163/yhc.v67iCD15.6717
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Abstract

Objective: To describe the satisfaction level of inpatients with medical examination and treatment services at the Department of Dermatology, Lao Cai No. 1 General Hospital, from June to December 2025.

Methods: A cross-sectional descriptive study was conducted among 301 inpatients at the Department of Dermatology, Lao Cai No. 1 General Hospital in June 2025. Participants were consecutively recruited, including all patients who met the eligibility criteria during the study period. Data were collected using the inpatient satisfaction survey questionnaire issued under Decision No. 3869/QD-BYT dated August 28, 2019, by the Ministry of Health of Vietnam. Data were entered using EpiData 3.1 and analyzed using SPSS version 26.0. The percentages and mean satisfaction scores for the surveyed indicators were presented together with 95% confidence intervals (95% CIs).

Results: The overall satisfaction rate was 85.4% (95% CI: 81.3–89.2%). The satisfaction rates were 72.1% (95% CI: 67.0–77.2%) for accessibility of services; 85.4% (95% CI: 81.8–89.7%) for transparency of information and medical examination and treatment procedures; 77.1% (95% CI: 72.3–81.8%) for facilities and equipment; 99.7% (95% CI: 99–100%) for healthcare workers’ communication and professional competence; and 85.7% (95% CI: 81.3-89.2%) for the results of medical examination and treatment services and price of services. The overall mean satisfaction score across all five surveyed domains was relatively high at 4.30 ± 0.57, with a 95% confidence interval (95% CI) of 4.24-4.36. Overall, 90.7% of patients reported that they would definitely return to the hospital when they needed medical examination or treatment. 81.7% of patients reported that the Department of Dermatology met more than 90% of their expectations.

Conclusion: Inpatients at the Department of Dermatology, Lao Cai No. 1 General Hospital reported a high level of satisfaction with medical examination and treatment services, with healthcare workers’ communication and professional competence, as well as the results of medical examination and treatment services, receiving the highest ratings. Issues related to accessibility and healthcare facilities should continue to be considered as part of ongoing quality improvement efforts in service delivery.

Keywords
Patient satisfaction; inpatient; dermatology; healthcare quality.
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