Articles Vol. 67 No. CĐ5-NCKH 04/05/2026

EVALUATION OF THE EFFECTIVENESS OF AN ONLINE MEDICAL APPOINTMENT SYSTEM AT THE ON-DEMAND OUTPATIENT DEPARTMENT, 108 MILITARY CENTRAL HOSPITAL

Le Dinh Son1,2, Nguyen Manh Ha1,2, Pham Van Tu1,2, Hoang Van Linh1,2, Nguyen Dang Nam1,2, Bui DUy Tan3,4, Quan Thanh Nga5,6, Phan Duy Nguyen7,8
1 Department of Information Technology, 108 Military Central Hospital
2 Ban Công nghệ thông tin, Bệnh viện Trung ương Quân đội 108
3 Department of Administration, 108 Military Central Hospital
4 Phòng Tham mưu Hành chính, Bệnh viện Trung ương Quân đội 108
5 Department of Gastrointestinal Infectious Diseases, Institute of Clinical Infectious Diseases, 108 Military Central Hospital
6 Khoa Bệnh lây đường tiêu hóa, Viện Lâm sàng các Bệnh truyền nhiễm, Bệnh viện Trung ương Quân đội 108
7 Centre for Genetic Consultation and Cancer Screening, 108 Military Central Hospital
8 Trung tâm Tư vấn Di truyền và Sàng lọc Ung thư, Bệnh viện Trung ương Quân đội 108
DOI: 10.52163/yhc.v67iCD5.5018
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Keywords
Registration system, online, traditional, effectiveness.
Abstract

Objective: To evaluate the effectiveness of the online medical appointment registration system at the On-demand Outpatient Department, 108 Military Central Hospital.

Methods: A cross-sectional descriptive study was conducted on 445 patients using either online or traditional registration methods from August 2025 to September 2025 at the On-demand Outpatient Department, 108 Military Central Hospital.

Results: The male-to-female ratio was approximately 1:1; the predominant age group was 31-40 years (28.8%). Most participants had a college/university education (68.8%) and a monthly income of 10-15 million VND (40%). Online registration was the most commonly used method (48.1%). The main reason for choosing this method was its convenience and speed (73.4%), with the most notable benefit being the ability to register anytime and anywhere (99.5%). However, 21% of patients experienced difficulties when using the system, mainly related to registration procedures (37.4%). Patients using online registration reported significantly higher satisfaction compared to those using traditional methods (p < 0.05).

Conclusion: The study demonstrates that the online medical appointment system has a high utilization rate and significantly higher patient satisfaction compared to traditional methods (p < 0.05). Convenience and time-saving are the key factors influencing patient choice. However, some patients still encounter difficulties in system use, and awareness of data security remains limited. Further optimization and user support are needed to improve system effectiveness.

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