Articles Vol. 67 No. 3 31/03/2026

BUILDING AND IMPLEMENTING A DIGITAL HEALTH TECHNOLOGY SOLUTION FOR PROVIDING FINANCIAL SUPPORT TO PEOPLE WITH TUBERCULOSIS: LESSONS LEARNED FROM THE DIGITAL SYSTEM OF THE PATIENT SUPPORT FOUNDATION TO END TB

Dinh Van Luong1,2, Nguyen Binh Hoa1,2, Tran Minh Duc3,4, Nghiem Nguyen Minh Trang3,4, Luan Nguyen Quang Vo5, Andrew Codlin5, Rachel Forse3
1 National Lung Hospital, Ha Noi, Viet Nam
2 Bệnh viện Phổi Trung ương
3 Freundeskreis für Internationale Tuberkulosehilfe e.V (FIT), Viet Nam
4 Freundeskreis für Internationale Tuberkulosehilfe e.V (FIT) Freundeskreis für Internationale Tuberkulosehilfe e.V (FIT)
5 Freundeskreis für Internationale Tuberkulosehilfe e.V (FIT)
DOI: 10.52163/yhc.v67i3.4654
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Keywords
digital health technology, social support, Tuberculosis
Abstract

Objectives: To synthesize and share the core and scalable methods and lessons learned from the development and implementation of the digital system of the Patient Support Foundation to End TB.

Results: The digital system was developed through multiple iterations, each of which includes gathering users’ feedback, building prototypes, testing the prototypes with users, developing, and piloting. Four key recommendations that should also be considered by other digital transformation projects in the health care sector include: (1) applying human-centered design (HCD) principles to clearly define the problems that the digital solutions aim to address in prior to and during technology development; (2) closely aligning the digital technologies with national strategies; (3) analyzing and adapting workflows to optimize the effectiveness of digital tools; and (4) applying global guidances and standards in digital technology development.

Conclusions: Digital transformation in the health sector should prioritize an HCD approach throughout the design and implementation process. Early consideration and application of HCD principles are essential to developing digital solutions that are sustainable and usable.

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