Articles Vol. 63 No. 3 (2022) 22/05/2022

THE STATUS AND SOME FACTORS RELATED TO SATISFACTION OF HEALTH WORKERS AT YEN PHONG GENERAL CLINIC, BAC NINH PROVINCE, IN 2021

Tran Thi Ly1,2, Nguyen Thi Kim Chung3,4, Le Dinh Phan3,5, Dao Van Dung6,7
1 National Lung Hospital
2 Bệnh viện Phổi Trung ương
3 Yen Phong general clinic, Bac Ninh province
4 Phòng khám đa khoa KCN Yên Phong, tỉnh Bắc Ninh
5 Phòng khám đa khoa KCN Yên phong, tỉnh Bắc Ninh
6 Thang Long University
7 Trường đại học Thăng Long
Corresponding author: kimchungnguyen2022@gmail.com
DOI: 10.52163/yhc.v63i3.341
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Keywords
Satisfaction, health woerker, related factors.
Abstract

Background: Health workers is an important resource for every facilities. “There is no patient’s satisfaction if there is no medical staff’s satisfaction” (the statement of a well-known hospital manager – Joe Jansante). The satisfaction of medical staff will improve the quality of health services. Objectives: Determining the status and some factors related to health workers satisfaction at Yen Phong general clinic, Bac Ninh province.

Methods: Cross-sectional survey, quantitative research.

Results: This study collected information from 203 health workers Yen Phong general clinic, Bac Ninh province through questionnaire interviews. Research results show that 5/5 fields have satisfaction rates of over 83%.Conclusion: The overall satisfaction rate of health workers is quite high (84.24%). The average score is 4,21 ± 0,37. The results of univariate analysis showed that , the factor related to the satisfaction of health workers include: gender, age, number of years working at Yen Phong general clinic (p<0.05).

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