Articles Vol. 63 No. 3 (2022) 22/05/2022

PATIENT EVALUATION OF HEALTHCARE PROVIDERS’ COMMUNICATION: A SURVEY AT OUTPATIENT WARD OF THAI NGUYEN NATIONAL HOSPITAL IN 2022

Nguyen Hoang Long1,2, Nguyen Duc Thanh3,4
1 VinUniversity
2 Trường Đại học VinUni
3 Thai Nguyen National Hospital
4 Bệnh viện Trung ương Thái Nguyên
Corresponding author: long@vinuni.edu.vn
DOI: 10.52163/yhc.v63i3.340
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Keywords
Communication, provider-patient communication.
Abstract

Objective: To describe patient evaluation of healthcare providers’ communication at Outpatient Ward - Thai Nguyen National Hospital.

Methods: This cross-sectional study was conducted from October 2021 to January 2022. A convenience sample of 221 patients was recruited in the study. Data was collected by Communication Assessment Tool.

Results: Patients ranked healthcare providers’ communication as “Good”, with the mean score of 4,19 ± 0,37 (out of 5,0). No significant association between age and communication score was found (r = 0,10, p > 0,05). There were no statistical differences in communication scores among groups of gender (t = 0,29, df = 219, p > 0,05), places of residence (t = -0,06, df = 219, p > 0,05), education levels (F = 0,89, df = 2, t > 0,05), doctors’ specialties (F = 2,67, df = 2, t > 0,05), and previous experience with the outpatient ward (t = 0,03, df = 219, p > 0,05).

Conclusions: Healthcare providers’ communication still needs improvement. Further studies, whose samples are more representative, and include more factors influencing patients’ evaluations are recommended.

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