Articles Vol. 66 No. CĐ14-HNKH BV Giao thông Vận tải 12/01/2026

2. PATIENT SATISFACTION AT THE OUTPATIENT DEPARTMENT OF TRANSPORT HOSPITAL IN 2025 AND ASSOCIATED FACTORS

Bui Sy Tuan Anh1,2, Pham Ngoc Minh3,4, Dang Duc Nhu3,4
1 Transport Hospital Joint Stock Company
2 Bệnh Viện Giao thông vận tải
3 University of Medicine and Pharmacy
4 Trường Đại học Y Dược – Đại học Quốc Gia Hà Nội
Corresponding author: drtuananhbvgt@gmail.com
DOI: 10.52163/yhc.v66iCD14.3053
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Keywords
patient satisfaction healthcare services hospital associated factors
Abstract

Objective: To assess patient satisfaction at the Outpatient Department of Transport Hospital in 2025 and analyze associated factors.

Methods: A cross-sectional study was conducted among all patients visiting the outpatient department in 2025. Data were collected using a structured questionnaire covering demographics, waiting time, medical costs, and satisfaction across multiple domains (physicians, nurses, support staff, facilities, service outcomes). Descriptive statistics and regression analysis were applied to determine related factors.

Results: Most patients reported high satisfaction, particularly regarding physicians’ professionalism and nurses’ care. However, waiting time and hospital facilities were less positively rated. Regression analysis indicated that waiting time, income, and education level significantly influenced satisfaction (p < 0.05).

Conclusion: Patients were generally satisfied with healthcare services, but improvements in infrastructure and waiting time reduction are needed. Findings provide evidence to guide hospital quality improvement strategies.

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