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Đã xuất bản: 2024-12-12
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DOI: https://doi.org/10.52163/yhc.v65i13.1788
Số xuất bản
Tập 65 Số Tiếng Anh
Chuyên mục
Bài báo khoa học
Cách trích dẫn
Tam, T. V., My Luong, B. T., Mai, K. T., & Lam, T. Q. (2024). 7. EVALUATION OF INPATIENT OBSTETRIC SERVICE QUALITY AT THE DEPARTMENT OF OBSTETRICS AND GYNECOLOGY, PHUONG DONG GENERAL HOSPITAL IN 2024. Tạp Chí Y học Cộng đồng, 65(Tiếng Anh). https://doi.org/10.52163/yhc.v65i13.1788

7. EVALUATION OF INPATIENT OBSTETRIC SERVICE QUALITY AT THE DEPARTMENT OF OBSTETRICS AND GYNECOLOGY, PHUONG DONG GENERAL HOSPITAL IN 2024

Truong Van Tam1, Bui Thi My Luong1, Kieu Thi Mai1, Tran Quoc Lam2
1 Phuong Dong General Hospital
2 Hanoi University of Public Health

Nội dung chính của bài viết

Tóm tắt

Objective: Describe the perceptions of inpatients about the quality of services at the Department of Obstetrics and Gynecology, Phuong Dong General Hospital in 2024.


Methods: This cross-sectional descriptive study, employing both qualitative and quantitative methods, was conducted on 223 obstetric inpatients from March 2024 to September 2024.


Results: 91.0% of the inpatients evaluated the service quality as satisfactory. The satisfaction rates for specific aspects were as follows: 96.0% for reliability, 96.9% for responsiveness, 99.1% for assurance, 95.5% for empathy, and 97.3% for tangibility.


Conclusion: The high level of satisfaction with obstetric service quality suggests that further efforts are needed to enhance and sustain the quality of services in the future.

Chi tiết bài viết

Từ khóa

Evaluation, Service quality, SERVPERF, Obstetrics

Tài liệu tham khảo

[1] Ministry of Health. Decision No. 6858/QD-BYT on the issuance of Vietnam's hospital quality criteria. Hanoi. 2016.
[2] Cronin JJ. Measuring service quality: a reexamination and extension. Journal of Marketing. 1992; 56(3):55-68.
[3] Tran Thi Thuy Hang. Evaluation of service quality at the Obstetrics Department of Hanh Phuc International Hospital, Binh Duong, and influencing factors, 2022. Master's thesis in hospital management, Hanoi University of Public Health. Hanoi. 2022.
[4] Tran Thuy Nhung. Service quality of inpatient care at Vinh Long City Medical Center in 2018 and influencing factors. Master's thesis, Hanoi University of Public Health. 2018.
[5] Nguyen Thi Nhan, Nguyen Ba Phuoc, Nguyen Thi Ly, Nguyen Duc Thanh, Nguyen Thi Ngan. Postpartum women's evaluation of obstetric service quality at Kien An Hospital - Hai Phong, 2023. Vietnam Medical Journal. 2023; 532(2):275-9.
[6] Tran Ha Diem. Service quality at Mekong Maternity Hospital as perceived by outpatient customers: Master's thesis in hospital management, Hanoi University of Public Health. Hanoi. 2019.
[7] Tran Thi Thuy Hang. Evaluation of service quality at the Obstetrics Department of Hanh Phuc International Hospital, Binh Duong, and influencing factors, 2022. Master's thesis in hospital management, Hanoi University of Public Health. Hanoi. 2022.
[8] Le Thi Hanh Trang. Service quality and influencing factors at the Obstetrics Clinic, Hanh Phuc International Hospital, Binh Duong, 2022. Master's thesis in hospital management, Hanoi University of Public Health. Hanoi. 2022.